ACARDO

Refund Policy

Please read our strict refund guidelines carefully. By making a purchase on ACARDO, you explicitly agree to these legally binding terms.

1. All Sales Are Final

Due to the immediate and digital nature of the products sold on ACARDO (including game keys, software licenses, gift cards, and subscriptions), all sales are strictly final. Once a digital product key has been generated, delivered, or revealed on your account dashboard, it cannot be returned or restocked under any circumstances.

2. Non-Refundable Scenarios

We will absolutely NOT issue refunds for any of the following reasons:

  • You changed your mind after purchasing or revealing the key.
  • Your computer, console, or device does not meet the minimum hardware or software requirements to run the purchased product.
  • You purchased the wrong version of a game or software (e.g., buying a Mac key instead of Windows, or an Xbox key instead of PlayStation).
  • You purchased a region-locked key that cannot be activated in your current geographical region. (Region warnings are explicitly displayed on all product pages.)
  • You already own the game or software on the target platform.

3. Exceptional Circumstances (Invalid Keys)

The only exception to our strict no-refund policy is if a delivered key is proven to be invalid or duplicate out-of-the-box. If you experience this issue, you must contact our Support Team within 48 hours of purchase.

To process an investigation, you must provide:

  • Full, unedited, full-screen screenshots showing the activation error.
  • A screenshot of your platform's library (e.g., Steam, Xbox) showing the game is not present.
  • Your ACARDO order ID and the exact time of the attempted activation.

Warning: We actively coordinate with publishers to verify the exact date and time a key was activated. If the publisher confirms the key was activated after your purchase timestamp, your refund request will be permanently denied and your account will be terminated for attempted fraud.

4. Pre-orders & Cancellations

If you have pre-ordered a product, you may request a cancellation and full refund up to 3 days (72 hours) before the official release date or before the publisher begins pre-loading distributions. Once the key has been distributed to your account, the standard "All Sales Are Final" policy applies.

5. Anti-Fraud & Chargeback Policy

ACARDO maintains a Zero-Tolerance Policy for "Friendly Fraud" or unjustified chargebacks.

If you file a chargeback, dispute, or payment reversal through your bank, credit card issuer, or PayPal without contacting our support team first, the following actions will be taken immediately:

  • Your ACARDO account will be permanently banned.
  • All purchased keys associated with the account will be remotely revoked via publisher APIs, rendering the games unplayable.
  • Your IP address, hardware ID, and billing details will be permanently blacklisted across our network and shared with our anti-fraud partners.
  • We will dispute the chargeback using the digital footprint, activation logs, and IP tracking authorized at checkout to prove successful delivery.

6. Contacting Support

If you believe you qualify for a refund under our exceptional circumstances, please do not issue a dispute. Contact our resolution center directly. We aim to resolve all legitimate issues within 24-48 business hours.